Skip to content

Just added to your cart

    Qty:
    View cart ()
    Ruby Roller Sports
    • Brands
    • Wholesale Sign Up Form
    Log in Cart
    0 items
    • Brands
    • Wholesale Sign Up Form
    Access Denied
    IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts

    Drop Ship Orders

    ALL DROP SHIP ORDERS WILL BE CHARGED AN $8 DROP SHIP FEE. 

    How do I go about placing a drop ship order?

    To begin, please place your order through the Ruby Roller Sports B2B the same as you would place a regular order. Make sure to change the shipping information so the order includes the customers shipping address. In the 'Notes' section of your order please state that you are placing a drop ship order. 

    How does shipping work?

    You have the option to either email us your own shipping label at orders@rubyrollersports.com, making sure to include the order number and customer name in your email, or we can make a label for you. If you opt to use our label the cost of shipping will be added to the invoice for the drop ship fee.

    How long does an order take to ship?

    We do our best to get all drop ship orders placed before 3PM CST (Monday through Friday) out the same day. 

    What if the wrong skate is sent out by mistake?

    If this unfortunate accident occurs, please email us directly at orders@rubyrollersports.com with your customer's order number, shipping and email address. We will send your customer a return label. As soon as we see movement on the return we will send out the new, correct skate. 

    What if the customer has a sizing issue?

    We are here to help you as much as possible! If you have questions regarding sizing, please contact us before placing your order.

    If your customer has a sizing issue, that will be the responsibility of the shop that placed the order. Sizing returns will need to be returned to the shop that placed the original order NOT Ruby Roller Sports. 

    As a shop, what if I need to make a return to Ruby Roller Sports?

    Please contact us promptly if you need to make a return. Any returns must be made within 30 days of your original order date. Product should be returned in new condition with packaging (where possible) and any accessories included in the original shipment. A standard 10% restocking fee will be applied to ALL returns. Skate boxes must be placed inside of another box for shipping. Damaged or worn items or items returned without all components, will not be accepted.

    Please contact us with any and all questions or concerns you have regarding our Drop Ship Policies. 816-683-4000
    Invalid password
    Enter

    Quick links

    • Home
    • Contact Us
    • Search

    Newsletter


    Payment methods
    • American Express
    • Apple Pay
    • Diners Club
    • Discover
    • Meta Pay
    • Google Pay
    • Mastercard
    • Shop Pay
    • Visa
    © 2023, Ruby Roller Sports Powered by Shopify
    Payment methods
    • American Express
    • Apple Pay
    • Diners Club
    • Discover
    • Meta Pay
    • Google Pay
    • Mastercard
    • Shop Pay
    • Visa
    © 2023, Ruby Roller Sports Powered by Shopify
    Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
    • Choosing a selection results in a full page refresh.
    • Press the space key then arrow keys to make a selection.